Terms and Conditions BTS89 – Complete User Guide

1 Introduction

BTS89 is an online gaming platform offering a wide range of digital entertainment, including slot games, bingo, sports betting, live dealer, and table games. The platform operates under the terms and conditions set out in this document.

These Terms and Conditions govern the use of all services offered by bts89, including the official website, Android and iOS mobile apps, and any other platforms operating under the bts89 brand. Please read this document carefully. If you do not agree with any part of these terms, please discontinue use of the platform immediately.

All users are deemed to have read and fully understood these terms upon registering an account or continuing to use the platform after any terms amendment has been announced.

2 Account Eligibility

To register and use the bts89 platform, you must meet all of the following requirements:

• Be at least 18 years of age at the time of registration.
• Have full legal capacity to enter into a binding agreement.
• Not appearing on any list of individuals prohibited from using the platform's services.
• Not registering on behalf of another person without valid written consent.
• Not using the platform for any purpose that conflicts with applicable laws.

BTS89 reserves the right to request proof of age at any time. Accounts that fail to verify age eligibility will be suspended until verification is complete, or permanently closed if verification cannot be fulfilled.

3 Registration & KYC Verification

Each user is only permitted to hold one active account on the bts89 platform. Owning more than one account — whether registered under a different name, email, phone number, or payment method — is a violation of these terms.

The Know Your Customer (KYC) process is mandatory for all users who wish to make a withdrawal. Required documents may include:

• A valid Malaysian Identity Card (MyKad) or passport.
• Recent bank statement or proof of address (not older than 3 months).
• Proof of ownership of the payment method used for the deposit.

BTS89 will process KYC verification within 1–3 business days. Users must ensure all information provided during registration is accurate and up to date. Any false or inaccurate information may result in account closure.

4 Deposit & Withdrawal

The bts89 platform supports a range of popular payment methods in Malaysia, including FPX bank transfer, DuitNow, Touch 'n Go eWallet, GrabPay, and Boost. All transactions are processed using 256-bit SSL encryption to keep your data secure.

Deposit:

• The minimum deposit amount is as specified on the platform's deposit page.
• All deposits are final and cannot be reversed once processed.
• Funds may only be deposited using a payment method registered in the user's own name.

Withdrawal:

• Withdrawal requests will only be processed after KYC verification is complete.
• Withdrawals are processed within 1–3 business days after approval.
• BTS89 reserves the right to delay withdrawals for additional verification purposes if required.
• Any withdrawal attempt involving funds obtained through unlawful means will be reported to the relevant authorities.

5 Bonus & Promotions

BTS89 offers a variety of bonuses and promotions for both new and existing members. Each bonus offer is subject to specific terms stated on the relevant promotions page.

General bonus terms applicable to all bts89 promotions:

• Each bonus carries a rollover requirement that must be fulfilled before a withdrawal can be made.
• Bonuses cannot be transferred between accounts.
• BTS89 reserves the right to forfeit any bonus obtained through means deemed fraudulent or abusive.
• Users may only claim each promotion once unless otherwise stated.
• Rollover requirements not met within the bonus validity period will result in the automatic forfeiture of the bonus balance.

BTS89 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Users are advised to check the promotions page regularly for the latest information.

6 Game Rules

All games available on the bts89 platform use a Random Number Generator (RNG) independently verified by a third party. This ensures every game outcome is entirely random and fair.

Users acknowledge and agree that:

• The outcome of each game is final and cannot be disputed unless a verifiable technical failure has occurred.
• BTS89 is not liable for any losses arising from legitimate game outcomes.
• In the event of a technical failure during gameplay, bts89 reserves the right to void the affected round and return the wager to the user.
• Any winnings obtained as a result of a technical failure or system error will not be credited.

For Sports Betting, all markets close at the designated time and bets placed after the deadline will not be accepted. Sports results used are based on official sources designated by bts89.

7 Prohibited Conduct

Users of the bts89 platform are strictly prohibited from engaging in the following:

• Using automated software, bots, scripts, or other tools to interact with the platform.
• Exploiting bugs, technical errors, or system vulnerabilities to gain an unfair advantage.
• Sharing your account with others or allowing another person to use your account.
• Engaging in any money laundering activity or financing of unlawful activities.
• Providing false information to the support team or during the KYC process.
• Abusing the bonus system or engaging in structured promotional abuse.
• Communicating in an offensive, threatening, or harassing manner toward staff or other users.

Any violation of the above prohibitions will result in immediate account suspension or closure, forfeiture of existing balances and bonuses, and potential legal action where applicable.

8 Account Closure & Suspension

Users may close their account at any time by contacting the bts89 customer support team. Prior to closure, all eligible balances will be processed for withdrawal once the relevant conditions have been met.

BTS89 reserves the right to suspend or close a user's account without prior notice under the following circumstances:

• Violation of any terms and conditions outlined in this document.
• Request from a competent legal authority.
• Suspected fraudulent activity or unlawful behaviour.
• Failure to submit KYC documents within the stipulated timeframe.
• Account has been inactive beyond the period specified by the platform's policy.

In the event of account closure due to a terms violation, bts89 reserves the right to withhold the remaining balance and cancel all associated bonuses without any compensation to the user.

9 Liability Limits

BTS89 provides this platform on an "as-is" basis and makes no express or implied warranties that the service will always be free from interruptions or technical errors.

Under no circumstances will bts89 be liable for:

• Any loss of profits, revenue, or data arising from use of the platform.
• Service disruptions caused by factors outside the platform's control, such as internet service provider issues or power outages.
• Losses arising from legitimate wagering or game outcomes.
• Any indirect, incidental, or consequential losses suffered by users.

Bts89's total liability to any user under any circumstance shall not exceed the amount deposited by that user within the 30 days preceding the claim.

10 Terms Amendment

BTS89 reserves the right to amend, add, or remove any part of these Terms and Conditions at any time at the platform's absolute discretion. Amendments take effect immediately upon being published on the official site bts89.pro.

Users are responsible for reviewing these terms periodically to stay informed of the latest version in effect. Continued use of the platform following any amendments constitutes full acceptance of the revised terms.

If any material changes are made that significantly affect user rights, bts89 will endeavour to notify users through in-platform notifications or via their registered email.

11 Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact the bts89 customer support team via:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform.
• Support email: [email protected] (displayed as plain text, not a hyperlink).

The bts89 support team will endeavour to respond to all enquiries within 24 business hours. For more complex issues, the response time may take up to 3 business days.

For complaints related to responsible gaming or requests to limit your account activity, please refer to the Responsible Gaming page for further guidance.