Official Documents

Privacy Policy BTS89 – User Data Protection

BTS89 takes its responsibility to protect your privacy seriously. This document clearly explains how we collect, use, and store personal information of platform users.

How BTS89 Protects Your Data

Here are the six core principles that shape how bts89 manages and protects every user's personal information.

256-bit SSL Encryption

All data transmitted between your device and the bts89 servers is protected with 256-bit SSL encryption. This ensures sensitive information such as account details and transactions cannot be intercepted by third parties.

Secure Data Storage

User personal data is stored on servers protected with layered access controls. Only authorised staff may access user data, and only for legitimate operational purposes.

No Third-Party Sharing

BTS89 does not sell, rent, or share user personal information with any third party for marketing purposes. Your data belongs to you — it is not a commodity to be traded.

Privacy Controls in Your Hands

Bts89 users may request access to, correction of, or deletion of their personal data at any time. We respect your right to control information relating to yourself.

Personal Data Protection Act Compliance

The bts89 privacy policy is built in accordance with the requirements of the Malaysian Personal Data Protection Act 2010 (PDPA). We ensure all data handling practices comply with applicable law.

Data Breach Notification

In the event of any security incident involving user data, bts89 is committed to notifying affected users within a reasonable timeframe and taking appropriate remedial action.

Your Rights
Access to your personal data
Correction of inaccurate information
Data deletion upon request
Withdraw consent at any time
Download a copy of your data
Updated: January 2026

This Privacy Policy explains how BTS89 collects, uses, discloses, and protects your personal information when you use our platform. Please read this document carefully. By registering or using the bts89 platform, you agree to the privacy policy set out here.

Introduction

BTS89 ("we", "Platform", "bts89") takes user privacy extremely seriously. This Privacy Policy is our written commitment to every user who registers and uses our online gaming platform, including the bts89.pro website and Android and iOS mobile apps.

This document explains the types of personal information we collect, why it is collected, how it is used, and the measures we take to keep your data safe at all times. We also outline your rights as a user and how to exercise them.

This policy applies to all bts89 users in Malaysia and is built in compliance with the Malaysian Personal Data Protection Act 2010 (PDPA). If you have any questions about this policy, our support team is available via 24/7 Live Chat.

Data We Collect

BTS89 only collects information necessary to provide users with a safe, transparent, and efficient service. The following are categories of data that may be collected:

Account Registration Information

  • Full name as shown on your identity document.
  • Date of birth for age verification purposes.
  • Active email address for account communications.
  • Mobile phone number for two-factor authentication (2FA).
  • Password (stored in hashed form, unreadable).

KYC Verification Information

  • Copy of Malaysian Identity Card (MyKad) or valid passport.
  • Bank statement or recent proof of address document.
  • Proof of ownership of the payment method used.

Financial Transaction Information

  • Deposit and withdrawal details including transaction amounts and timestamps.
  • Payment method details (bank account numbers, e-wallet numbers — stored in masked format).
  • Transaction history within the platform.

Platform Usage Data

  • IP address and device information used to access the platform.
  • Web browser type and operating system.
  • Game activity logs and session records.
  • Cookie data and session tokens.
Data Category Example Information Requirements
Identity Name, date of birth, MyKad Required (KYC)
Contact Email, phone number Required (Account)
Finance Bank account, transaction history Required (Payment)
Technical IP address, device type Automatic
Usage Game logs, active sessions Automatic

Purpose of Data Collection

Every piece of information collected by bts89 has a clear and legitimate purpose. We do not collect unnecessary data or use user data for purposes unrelated to the services provided.

The main purposes of data collection include:

  • Identity verification and KYC — to ensure only verified users who meet the age requirements can access the platform.
  • Transaction processing — to ensure deposits, withdrawals and fund transfers are processed accurately and securely.
  • Account Security — to detect and prevent unauthorized access, fraud and other illicit activities.
  • Service communications — to send important notifications related to accounts, transactions and policy changes.
  • Legal compliance — to fulfil reporting and compliance obligations required under Malaysian law.
  • Service improvement — to analyze aggregated usage patterns in order to improve the platform's user experience.

BTS89 does not use user data to make automated decisions that could have a material impact on users without appropriate human intervention.

Information Sharing

BTS89 does not sell, rent, or disclose user personal information to third parties for marketing or commercial purposes. User data is only shared in limited and lawful situations as follows:

Trusted Service Providers

We share necessary information with third-party service providers that assist in platform operations, such as payment processors, identity verification service providers, and cloud server infrastructure providers. All such providers are bound by strict confidentiality agreements and may only use the data for specified purposes.

Legal Requirements

BTS89 may disclose user information when required by law, court order, or official request from a competent authority in Malaysia. In such cases, we will notify the affected user as long as such notification is not prohibited by law.

Fraud Prevention & Anti-Money Laundering

For fraud prevention and Anti-Money Laundering (AML) compliance purposes, bts89 may share certain information with regulatory bodies or law enforcement authorities if there is reasonable grounds to suspect illegal activity.

In all data sharing situations, bts89 ensures that only the minimum necessary information is shared, and all sharing is carried out in accordance with strict security procedures.

Data Security

BTS89 implements comprehensive technical and organisational security measures to protect user personal data from unauthorised access, loss, alteration, or disclosure.

Security measures we implement include:

  • 256-bit SSL/TLS encryption for all data communications between users and servers.
  • Password storage using a secure hashing algorithm (bcrypt) — we do not store passwords in plain text.
  • Two-factor authentication (2FA) is available for all user accounts as an additional layer of protection.
  • Production environment segregation with role-based access control (RBAC).
  • 24/7 system monitoring to detect unusual activity or intrusion attempts.
  • Security audits and penetration testing are conducted periodically by independent third parties.
  • A security incident response plan that is regularly tested and updated.

While we take all reasonable steps to protect your data, no security system is perfect. In the event of a security incident, we will respond promptly and notify affected users in accordance with established procedures.

Cookies & Tracking Technologies

The bts89 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly.

Types of cookies used:

  • Essential Cookies — required for core platform functions such as login session management. These cookies cannot be disabled.
  • Performance Cookies — used to collect information on how users interact with the platform for improvement purposes.
  • Functional Cookies — allows the platform to remember user preferences such as language and display settings.

Users can manage cookie settings through their web browser. However, disabling certain cookies may affect platform functionality. Information collected via cookies is not used to identify users individually without their consent.

User Rights

As a bts89 user, you have the following rights regarding your personal data, in accordance with the provisions of the Personal Data Protection Act 2010:

  • Right of Access — you may request a copy of the personal data we hold about you.
  • Right to Rectification — you may request the correction of inaccurate or incomplete personal data.
  • Right to Erasure — you may request the deletion of your personal data under certain circumstances, such as after account closure and all legal obligations have been fulfilled.
  • Right to Withdraw Consent — you may withdraw consent for data processing at any time, though this may affect your ability to use certain services.
  • Right to Data Portability — you may request a copy of your data in a machine-readable format for the purpose of transferring it to another platform.
  • Right to Object — you may object to the processing of your data for certain purposes such as marketing analytics.

To exercise any of the above rights, please contact the bts89 support team via Live Chat. We will process your request within 30 working days.

Data Retention & Deletion

BTS89 only retains personal data for as long as necessary to fulfil the purposes stated in this policy, or as required by Malaysian law.

Typical data retention period:

  • Active account data: retained for the duration the account is active and for 7 years after account closure for legal compliance purposes.
  • Financial transaction records: retained for a minimum of 7 years in line with Malaysia's financial legal requirements.
  • KYC documents: retained for 7 years after the end of the business relationship.
  • Access and activity logs: retained for 12 months for security and complaint resolution purposes.

Upon expiry of the retention period, data will be securely deleted or anonymised in accordance with approved data deletion procedures. Anonymised data (with no identifying information) may be retained longer for aggregate analytics purposes.

Privacy Policy Changes

BTS89 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform service improvements. Any material amendments will be communicated to users via in-platform notifications or email.

Users are advised to review this page regularly to ensure they are always aware of the latest version of the Privacy Policy in effect. The date of the last update will always be displayed at the top of this document.

Continued use of the bts89 platform following any amendment to the Privacy Policy constitutes your acceptance of the amended policy. If you do not agree with the changes, please discontinue use of the platform and contact us to close your account.

Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we manage your personal data, please contact us through the following channels:

  • Platform Live Chat: Available 24 hours a day, 7 days a week via the chat icon on the bts89 platform.
  • Privacy email: [email protected] (plain text display only, not a link).

Our privacy team will endeavour to address each enquiry within 14 business days. For more complex requests such as data deletion or data export, the response period may take up to 30 business days.

For more information on how BTS89 ensures users play safely and responsibly, please visit the Responsible Gaming us.

Your Privacy Is Protected. Join BTS89 Now

With a transparent privacy policy and robust data protection in place, you can play at bts89 with full confidence that your personal information is always safe.

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